ORDER PROCESSING TIME

We strive to keep our products in stock and ship within two business days (M-F) after receiving your order. If there are any exceptions, we will notify you promptly.

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SHIPPING

Orders within the USA ship from our warehouse in Waynesboro, VA via UPS, FedEx Ground, or for bulk orders, LTL Motor Freight.  Each chair is shipped in three cartons.

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TRACKING

Tracking information is provided once your order ships. Please note that UPS and FedEx do not guarantee specific delivery dates for ground shipments. If you need your order to arrive by a certain date, please consider expedited shipping. Our chairs ship in three cartons and on occasion those cartons may arrive on different days.

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EXPEDITED SHIPPING

For 3-Day, 2-Day, or Next Day Air shipping, please contact us to check availability and cost. Email customerservice@sithigh.com or call 434-260-7015 to discuss your schedule and pricing.

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BULK ORDERS / SHIPPING MULTIPLE CHAIRS

If ordering three or more chairs, you can typically save on freight costs by shipping via Motor Freight (LTL). Please note that someone must be present to inspect, receive, and sign for LTL deliveries while the driver is there. For details and a shipping quote, email customerservice@sithigh.com or call 434-260-7015.

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INTERNATIONAL SHIPPING

We are happy to support international orders and have shipped Sit High Chairs all over the world.

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While we’re a small company and don’t directly handle international shipping, many of our customers successfully work with freight forwarding companies like DHL, FedEx, UPS, and Kuehne + Nagel. These providers can manage the entire process—from picking up your order at our loading dock to delivering it right to your door.

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To help you plan, just let us know the items and quantities you’re interested in, and we’ll provide an estimate of the shipment details—including package dimensions, weight, and pickup location—so your freight forwarder can give you an accurate quote.

 

Please note: international orders require advance payment via bank wire transfer, as we are unable to accept international credit cards. Customers are responsible for all shipping fees, import duties, and taxes.

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